Welcome to our 2023 COPE Galway Annual Report
The COPE Galway 2023 Annual Report shares inspiring stories of our clients’ resilience and courage, alongside our staff and volunteers’ unwavering dedication and adaptability. It also highlights our impact during a challenging year of increased demand and complex issues.
Thanks to the steadfast support of our funders, partners and community supporters, COPE Galway delivered person-centred, trauma-informed services to over 3,400 people.
Our Impact in 2023 – an overview of the numbers
3,427 people supported across our services
1,278
948 adults and 330 children supported by our Homeless Services.
1,157
960 women and 197 children supported by our Domestic Abuse Service.
992
Older people supported by our Senior Support Service. 82,647 meals delivered.
“Behind every number lies a unique person – a child, a teenager, an adult, each with their own unique story; their own hopes and dreams.”
Homeless Services in 2023.
In 2023, Galway continued to experience a housing crisis, leaving unprecedented numbers of families and individuals without a place to call home. Despite severe staffing challenges, our team provided essential support and services to 1,278 people in Galway who were homeless, or at risk of becoming homeless. These included 948 adults, 330 children and 156 families.
“When I heard that I would have my own home, I just couldn’t believe it. I nearly fell off my chair! The first thing I thought of was my mother – she’s looking down on me. Now I have a place I can call my own, where my child can come and visit.”
James, Fairgreen Hostel Client
Domestic Abuse Service in 2023.
As we reflect on 2023, we are proud to highlight the breadth and impact of our service, which is always available to support women and children who have experienced domestic abuse. Our commitment to meeting their diverse needs is evident in our comprehensive range of programmes and service options.
The day I came here I was terrified. I will always remember, the lady on the line at Modh Eile House stayed with me until I got here. No one has ever done that for me before. I struggle to express how incredible that support was – having someone there for you.”
Maeve, Modh Eile House Client
Senior Support Service in 2023.
COPE Galway is committed to fostering positive, healthy, active ageing within our community. In 2023, our Senior Support Service team supported 992 older people living in the community towards healthy, independent ageing.
For us, it’s a massive comfort to have this service. It would be difficult, if we didn’t have Sonas; not to have that space. It really brings happiness to my life.”
Gerry, Sonas Social Centre Client
Our Vision
A community where every person is valued, cared for and supported at every stage of life.
Our Mission
Make a difference by empowering people, creating change and strengthening communities.
Embedding a Trauma Informed Approach
In 2023, COPE Galway continued our ambitious and innovative plan of working towards becoming a Trauma Informed Organisation, with our teams
striving to provide the best possible service to the Galway Community.
We moved into Phase 3 of our implementation plan (see graph) to embrace Trauma Informed Practice (TIP) across our services. In our annual report, you will see examples of creative and innovative initiatives, where TIP was key to producing impactful outcomes for our clients and our people.
Our People
In 2023, facing many challenges, our staff and volunteers showed exceptional adaptability, commitment and team spirit. Our People are determined and innovative, always holding the client at the centre of everything we do.
In December, COPE Galway proudly achieved the Investing in Volunteers (IiV) quality award for a second time, reaffirming our commitment to providing a positive volunteer experience that reflects how much we value Our People.
165
COPE Galway Staff
192
COPE Galway Volunteers
9
Community Employment Participants
Our 2023 Income and Expenditure
Total Income
€10,496,474
Total Expenditure
€9,385,577
Read Our 2023 Annual Report & Audited Accounts
2023 COPE Galway Audited Accounts
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