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“A simple acknowledgement helps humanise the homelessness experience.”

“A simple acknowledgement helps humanise the homelessness experience.”

Leanne is a Street Outreach Volunteer with COPE Galway and, day-to-day, works in construction. As part of National Volunteering Week 2024, Leanne spokes to We Act about her volunteering experience with COPE Galway.

“The first time I went out, I was worried about being out of my depth. It was daunting. But I was really supported and safe with COPE Galway and immediately, it felt really rewarding.”

“I was looking for somewhere Galway-based to have a long-term involvement with, and COPE Galway’s values really resonated with me. “

“So now, at least once or twice a week, I volunteer for their Street Outreach Volunteer Support Programme. On a typical shift, we start about 7pm and walk the streets. There’s usually two volunteers and a COPE Galway worker. We bring hot food, tea, and water. If someone needs a sleeping bag, we’ll try to get it to them.

A lot of it is just talking to people who are rough sleeping and making sure they’re ok. We finish up around 10pm, it depends on the amount of people we meet and the time of year. When it’s colder, it takes a bit longer to get around.

Living in Galway, I was always aware of homelessness, it’s something you see quite regularly around Shop Street. But to see the amount of people impacted, it has absolutely changed my perspective.

Homelessness could happen to anyone so quickly. You never know what someone’s going through. And you have to show kindness, perspective, and gratitude.”

“Every day is different, but it’s really nice to be able to get to know the people we’re helping. “

“There’s lots of little things we can do to help the people we meet feel supported. I’ve been trying to pick up a few words in different languages, so that I can communicate with people a little in their own language. I think that’s really appreciated, that they feel a bit comforted, someone is looking out for them.

Obviously, we’re providing a practical support, but I think the emotional impact is important too. If we really want to make Galway a community, it’s so important to smile and acknowledge people who are struggling when we pass them on the street. A simple acknowledgement can help humanise the homelessness experience.”


This story was first published by We Act, as part of a campaign to celebrate Ireland’s charities and community groups during National Volunteering Week 2024.

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