Feedback & Complaints
How to give your feedback to COPE Galway.
COPE Galway is committed to delivering the highest standards of services and experiences for the people who use our services and who engage with the organisation. We welcome feedback and we aim to ensure that all feedback and complaints are heard and responded to appropriately.
You can provide feedback or make a complaint about anything directly related to COPE Galway.
If you wish to make a complaint, you cannot do so anonymously. We need to know who you are in order that we can address your complaint
How to give us feedback.
COPE Galway website: Complete the complaints and feedback form below.
- In-Person: Speak to a COPE Galway staff member or manager in the relevant service or department.
- By Email: Send an email to feedback@copegalway.ie
- By Post: Send written complaints to ‘Feedback and Complaints, COPE Galway, Calbro House, Tuam Road, Galway H91 XR97’.
- By phone: Call 091 778 750.
Who can submit feedback or complaints?
- Anyone who has interacted with COPE Galway services, staff, volunteers, shops, or events.
- A close relative, guardian or carer of a person who is in receipt of COPE Galway services who have the consent of this person or act on their behalf or have legal authority to do so
- If you are under 18, please ask a parent, guardian, or trusted adult to submit on your behalf.
If you know someone else who needs to provide feedback or make a complaint, please direct them to do so using any of the methods below.
When you can make a complaint.
A complaint must be made within 12 months of the date the issue occurred or became known. However, the earlier we receive a complaint, the sooner and more likely we will be able to fully and thoroughly investigate, and address and resolve it in a timely manner. In exceptional circumstances, COPE Galway may extend this time limit at its discretion.
COPE Galway keep records of complaints received and the steps taken to respond to and address these complaints.
Where your feedback or complaint relates to child protection and/or adult safeguarding, we will deal with such matters in line with statutory requirements and in cooperation with Tusla and the HSE as appropriate.